May 8, 08:38 EDT
Identified - Some customers may be experiencing issues while using their MyWebsite product with eCommerce integration.
The issue may affect the store management panel and the store pages in live sites.
May 6, 06:00 EDT
Resolved - The systems are stable and all services are functioning normally again.
May 6, 04:57 EDT
Update - Our technicians are currently working on resolving this issue.
May 6, 04:49 EDT
Identified - We have received reports that some customers may be experiencing issues when attempting to log in to Webmail.
In the meantime, you may access your emails in an email program or email app on mobile devices.
Apr 28, 17:12 EDT
Resolved - The issue has been resolved.
Apr 28, 15:39 EDT
Identified - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Please reach our customer care unit via e-mail at support@ionos.com
Apr 28, 14:47 EDT
Resolved - This incident has been resolved.
Apr 28, 13:29 EDT
Identified - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Please reach our customer care unit via e-mail at support@ionos.com
Apr 22, 11:38 EDT
Resolved - The issue has been resolved.
Apr 22, 11:11 EDT
Identified - Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor.
The online websites that have already been created will not be affected. We apologize for any inconvenience this may cause.
Apr 16, 15:39 EDT
Resolved - The issue has been resolved.
Apr 16, 14:58 EDT
Identified - Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created may also be affected.
Apr 14, 11:43 EDT
Resolved - The systems are stable and all services are functioning normally again.
Apr 14, 11:25 EDT
Identified - Some customers may be experiencing issues accessing their websites.
Apr 8, 04:51 EDT
Resolved - The issue has been resolved.
Apr 8, 04:44 EDT
Monitoring - We are monitoring the situation to ensure that the issue does not reoccur.
Apr 8, 04:26 EDT
Update - We have eliminated the disruption for some of those affected.
Apr 8, 03:59 EDT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Apr 8, 03:39 EDT
Update - Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.
Mar 30, 21:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 30, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:05 EDT
Scheduled - Please be aware that we will be performing maintenance on our database systems.
The following services and functions may be unavailable:
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel
Additionally, our Customer Service Team may not be able to answer all questions related to your account.
All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.
We apologize for any inconvenience this may cause.
Mar 9, 07:00 EDT
Completed - The scheduled maintenance has been completed.
Mar 9, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 10:39 EST
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.
During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.
Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
Thank you for your understanding.