Posts by IONOS

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Disruption in some Control Panel sections

Jul 22, 06:42 EDT
Resolved - The systems are stable and all services are functioning normally again.

Jul 22, 06:34 EDT
Update - Our technicians are currently working on resolving this issue.

Jul 22, 06:04 EDT
Identified - During this time, configurations in some areas of your control panel may be limited.

Maintenance on Database Systems

(updated )

Jul 20, 21:00 EDT
Completed - The scheduled maintenance has been completed.

Jul 20, 16:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 18, 06:47 EDT
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.

Notification for Customers Experiencing 421 Errors in Plesk

Jul 17, 04:58 EDT
Identified - For customers experiencing a 421 error on their websites within Plesk on their servers, please note that Plesk is a third-party software. For assistance, we recommend visiting the official Plesk online help website, which should provide the necessary solutions and troubleshooting guidance.

Plesk have released an article with instructions on how to solve the issue:

https://support.plesk.com/hc/en-us/articles/33500191748887-Websites-hosted-in-Plesk-are-not-accessible-after-a-recent-Apache-update-421-Misdirected-Request

Limited functionality of product MyWebsite Now

Jul 16, 12:14 EDT
Resolved - The issue has been resolved.

Jul 16, 11:47 EDT
Identified - Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created may also be affected.

Limited functionality of product MyWebsite Now

Jul 14, 10:24 EDT
Resolved - The systems are stable and all services are functioning normally again.

Jul 14, 10:13 EDT
Identified - Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created may also be affected.

Limited functionality of product MyWebsite Now

Jul 10, 11:50 EDT
Resolved - The issue has been resolved.

Jul 10, 11:39 EDT
Update - We have successfully minimized the disruption and are working to completely resolve it as soon as possible.

Jul 10, 11:11 EDT
Identified - Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created may also be affected.

SAP system maintenance

Jun 29, 07:00 EDT
Completed - The scheduled maintenance has been completed.

Jun 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 27, 10:04 EDT
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.