Posts by IONOS (old posts, page 1)

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Degraded performance with our Support Tools

Feb 6, 08:32 EST
Resolved - The systems are stable and all services are functioning normally again.

Feb 6, 08:09 EST
Monitoring - We are monitoring the situation to ensure that the issue does not reoccur.

Feb 6, 07:46 EST
Identified - Due to a technical issue with our Support Tools, our Customer Service Team are not able to answer all questions related to your account.

Website Builder Maintenance

Feb 4, 14:00 EST
Completed - The scheduled maintenance has been completed.

Jan 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 26, 03:36 EST
Scheduled - Please be aware that we will be performing maintenance on our Website Builder systems.

During short periods of time you might not have access to your Website Builder editor. We advise you to try again the next day or after two hours in urgent cases.

Maintenance on Database Systems

Jan 26, 21:00 EST
Completed - The scheduled maintenance has been completed.

Jan 26, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 24, 09:10 EST
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.

SAP system maintenance

Jan 12, 06:00 EST
Completed - The scheduled maintenance has been completed.

Jan 12, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 10, 07:38 EST
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.

Sending Messages Through MyWebsite is Currently Unavailable

Jan 10, 07:19 EST
Resolved - The issue has been resolved.

Jan 10, 06:55 EST
Update - We are still working on resolving this issue. More information will follow soon.

Jan 10, 05:59 EST
Update - Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.

Jan 10, 05:15 EST
Identified - Due to a technical issue, functionalities for sending emails (e.g. contact form) of our MyWebsite product may be unavailable. We apologize for any inconvenience caused.

Invoice download is not possible

Jan 10, 06:35 EST
Resolved - The issue has been resolved. Thank you for your patience and understanding.

Jan 10, 00:07 EST
Identified - Due to a technical issue, it is not possible to download invoices in the Control Panel. Our technicians are currently working on resolving this issue.

Incident Report

Jan 3, 04:41 EST
Resolved - The issue has been resolved. Thank you for your patience and understanding.

Jan 3, 04:23 EST
Update - We have eliminated the disruption for almost everyone affected.

Jan 3, 03:07 EST
Update - Our team is continuing to work on this issue. We will post an update as soon as new information becomes available.

Jan 2, 17:03 EST
Update - We are still working on resolving the technical issue. Thank you for your patience.

Jan 2, 12:54 EST
Update - We are still working on resolving this issue. More information will follow soon.

Jan 2, 11:11 EST
Identified - Some customers may experience issues when attempting to attach their domain to their webspace.

Disruption in some Control Panel sections

Dec 17, 16:32 EST
Resolved - The issue has been resolved.

Dec 17, 16:15 EST
Update - We are still working on resolving the technical issue. Thank you for your patience.

Dec 17, 14:48 EST
Identified - Our technicians are currently working on resolving this issue.

Dec 17, 13:46 EST
Investigating - Access to the following areas in the Control Panel are temporarily restricted :
Websites & Shops
Hosting